Terms & conditions

Cash Train is a trading name of CM Beyer Limited (company number 17009212). Loans are provided by Credicorp Limited (company number 16093826), registered in England & Wales at Suite AU31848, 9 Skyport Drive, Harmondsworth, West Drayton UB7 0LB (“Credicorp”, “we”, “us”).

Cash Train is not authorised or regulated by the Financial Conduct Authority. Cash Train is an unregulated lender. The Consumer Credit Act 1974 statutory protections and the Financial Ombudsman Service do not apply to your loan agreement with Cash Train. Borrowing money involves risk — please ensure you can afford repayments before applying.

The Cash Train brand and website are operated on behalf of Credicorp by CM Beyer Limited (company number 17009212). Any loan agreement you enter into is between you and Credicorp Limited.

To apply for a Cash Train loan you must:

• be aged 18 or over at the date of application;
• be a UK resident with a UK postal address;
• hold an active UK current account with a direct debit facility;
• have a valid UK mobile number and email address;
• have a regular income sufficient to meet repayments (employed, self-employed, or certain benefit income);
• not be currently bankrupt, subject to a Debt Relief Order, an Individual Voluntary Arrangement, or sequestration proceedings;
• demonstrate that the loan is affordable based on our assessment of your income and outgoings.

We assess every application individually. Meeting the criteria above does not guarantee approval. We will decline applications where a loan would not be affordable for you — responsible lending is central to how we operate.

We offer three personal loan products. All share the same core terms below; the amount, term and representative APR differ by tier:

The APR for your specific loan may differ from the representative APR and will be set out in your Pre-Contract Credit Information document before you accept any offer.

4.1 Interest is charged at a fixed rate on your loan. The annual percentage rate (APR) measures the total cost of the loan over a year, expressed as a percentage of the amount borrowed.

4.2 Your total interest charge and total amount repayable are calculated at the time of your loan offer and set out in your Pre-Contract Credit Information document and Loan Agreement. These amounts are fixed and will not change during your loan — provided you make all payments on time.

4.3 Interest accrues daily on the outstanding balance. If you repay early, you will owe less total interest (see clause 8 — early settlement).

4.4 Cost caps: For loans with a term of 12 months or fewer, the total interest and fees you pay will never exceed 100% of the amount you borrowed. The daily interest rate will not exceed 0.8% per day. These caps are applied as a matter of policy consistent with responsible lending principles.

5.1 There are no arrangement fees, no administration fees, no annual fees and no early repayment fees.

5.2 The only charges that may apply are:

• Default fee: if a scheduled payment fails, a one-time fee of £15 may be applied to your account. This fee is applied once per missed payment event, not per collection attempt. We will never apply a default fee that would cause your total loan cost to exceed 100% of the original loan amount.

5.3 No other charges apply. We will always notify you before any fee is applied.

Before you enter into a loan agreement with us, we will provide you with a Pre-Contract Credit Information document. Cash Train is an unregulated lender and is not legally required to provide this document, but we adopt the standard PCCI format voluntarily as a matter of good practice. This document sets out all the key details of your specific loan offer including the amount, APR, monthly payment, total repayable and your rights.

You are entitled to receive this document in advance and to take time to consider it before deciding whether to proceed. You are under no obligation to accept a loan offer after receiving your PCCI.

7.1 You have a contractual right to withdraw from your loan agreement within 14 days of the day funds are advanced (the “cooling-off period”). Cash Train is an unregulated lender — the Consumer Credit Act 1974 does not apply to your agreement — but we provide this right contractually.

7.2 To exercise this right, notify us in writing (email to [email protected] is acceptable) before the 14-day period expires. You do not need to give a reason.

7.3 If you withdraw, you must repay the capital amount borrowed plus any interest that has accrued from the date funds were transferred to you until the date you repay. You must repay within 30 days of notifying us of withdrawal. No other fees or charges apply.

8.1 You have a contractual right to settle your loan early at any time, in full or in part. Cash Train is an unregulated lender and the Consumer Credit Act 1974 does not apply to your agreement, but we provide this right contractually.

8.2 If you settle early, you will pay only the interest that has accrued to the date of settlement — any future interest is waived in full. This means you pay less total interest than originally agreed.

8.3 There is no early repayment charge or penalty of any kind.

8.4 To request an early settlement figure, sign in to your account or contact us at [email protected]. We will provide a written settlement figure valid for 28 days.

9.1 Repayments are collected by direct debit from the UK bank account you specified in your application, on the dates set out in your Loan Agreement.

9.2 You may request a change to your payment date through your online account or by contacting us. We will try to accommodate reasonable requests subject to our operating procedures.

9.3 You must ensure sufficient funds are available on each payment date. We recommend setting up account alerts with your bank.

9.4 No rollovers: We do not offer rollovers or refinancing of existing loans with us. If you are struggling to repay, please contact us immediately (see clause 11).

10.1 If a payment fails we will contact you to understand why and discuss options. We will not immediately apply charges on a first missed payment without first giving you the opportunity to resolve the situation.

10.2 A default fee of up to £15 may be charged per missed payment event (see clause 5.2).

10.3 Persistent non-payment may result in:

• your account being passed to a collections team or external debt collection agency;
• a default notice being served under section 87 of the Consumer Credit Act 1974;
• the debt being reported to credit reference agencies, which will affect your credit score and may make it harder to obtain credit in the future.

10.4 If you are in financial difficulty, free help is available. See clause 11 and our Responsible Lending page.

If you are struggling to make repayments, please contact us as soon as possible at [email protected]. The sooner you contact us, the more options we have available. We will always treat you with respect and fairness.

We may be able to offer:

• a temporary payment deferral;
• a reduced payment arrangement;
• a restructured repayment schedule.

We will also signpost you to free, independent debt advice services including:

• MoneyHelper — 0800 138 7777 — moneyhelper.org.uk
• StepChange Debt Charity — 0800 138 1111 — stepchange.org
• National Debtline — 0808 808 4000 — nationaldebtline.org

12.1 Soft search: When you request a quote, we perform a soft credit search. This is visible to you on your credit report but is not visible to other lenders and does not affect your credit score.

12.2 Hard search: When you formally accept a loan offer and complete your application, we will carry out a full credit search with one or more credit reference agencies. This will be visible to other lenders and may temporarily affect your credit score. We will always inform you before carrying out a hard search.

12.3 We may share your repayment history with credit reference agencies during the life of your loan. Missed payments or default will be recorded on your credit file.

12.4 Your personal data is handled in accordance with our Privacy Policy and UK GDPR.

Important: Cash Train is not authorised or regulated by the Financial Conduct Authority. Cash Train is an unregulated lender. The Consumer Credit Act 1974 statutory protections and the Financial Ombudsman Service do not apply to your loan agreement. Nothing in these terms varies this position.

We have voluntarily adopted the following contractual protections:

• A right to a copy of your agreement at any time during the loan.
• A contractual 14-day withdrawal right from the date of signing (see clause 9).
• A contractual early settlement right with no penalty (see clause 10).
• Your rights under UK GDPR and the Data Protection Act 2018 are unaffected.

If you have a complaint, please contact us first:

• Email: [email protected]
• Via secure message in your client account

We acknowledge complaints within 3 business days and aim to resolve all complaints within 8 weeks. We will issue a final response letter at the latest by 8 weeks. See our full Complaints Procedure.

As Cash Train is an unregulated lender, the Financial Ombudsman Service does not apply to your loan agreement. If you remain dissatisfied after receiving our final response, you may seek independent legal advice or contact Citizens Advice for free guidance.

These terms and any Loan Agreement are governed by the laws of England and Wales. Any disputes shall be subject to the non-exclusive jurisdiction of the courts of England and Wales, without prejudice to your right to bring proceedings in any other jurisdiction in which you are resident.

We may update these terms from time to time to reflect changes in law, regulation, or our products. The version in force at the time of your application governs that loan. We will give you at least 30 days’ notice of any material changes that affect existing loan agreements, by email.