Contact
Get in touch
A real person will reply. Monday to Friday, 9am–6pm.
How to reach us
We’re here to help
General enquiries
[email protected]Support hours
Monday–Friday, 9am–6pm
Excluding UK bank holidays
Complaints
We take complaints seriously. See our complaints procedure or email [email protected].
Registered address (lender):
Credicorp Limited
Suite AU31848, 9 Skyport Drive
Harmondsworth, West Drayton UB7 0LB
Send us a message
Common questions
Contact FAQ
Email us at [email protected] — we aim to respond within one working day. Our support team is available Monday to Friday, 9am–6pm. There is no telephone support line; all queries are handled by email.
Send your complaint to [email protected] with your full name, a description of the issue and what outcome you would like. We will acknowledge within 24 hours and aim to resolve within 8 weeks. As an unregulated lender, the Financial Ombudsman Service does not apply, but we offer an independent adjudicator route for unresolved complaints.
Log in at cashtrain.co.uk using the email address you registered with. You can view your loan balance, repayment schedule, settlement figure and download your agreement from your account dashboard.
Contact us as soon as possible at [email protected]. We can discuss payment deferrals, reduced-payment arrangements and breathing space periods. Free, independent debt advice is available from StepChange (stepchange.org), Citizens Advice and MoneyHelper (moneyhelper.org.uk).